Job Title
- Are you the next Customer Support Professional we are looking for?
We are looking for a customer support agent to serve as Amadeus customers’ first point of contact via phone, Service hub and/or other media for support requests related to Amadeus’ products, services, and solutions and with skills to provide customer training, with the key focus on achieving high standards in first contact resolution within the Hungary.
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In this role you’ll:
First Level Helpdesk Support:
Serve as Amadeus customers’ first level of functional and technical support for Amadeus products & solutions via phone, Amadeus Service Hub and/or other media in line with the defined support process and tools and with a strong focus on delivering service and products within or exceeding the agreed service levels. Ensure high first contact resolution rate and fast problem solving due to own experience, advanced skills and knowledge
Customer Service Excellence:
Quickly understand customer needs and impact. Service customer in a fast and efficient manner and apply workarounds if final solution cannot be applied in short time.
Advise and consult customers how to use Amadeus products, provide guidance on product usage and maximization (“how to” advice)
Apply solutions by using Amadeus Service Hub Center and guide customers through Amadeus Service Hub in order to increase customer usage and adoption
Strive to meet or even exceed customer expectations through strong personal and social skills in customer orientation, communication and accountability
Achieve or exceed service level targets, guarantee high customer satisfaction and deliver problem resolution with a strong customer service attitude
About the ideal candidate:
Degree in Tourism or relevant degree preferred
Minimum 3-5 years of experience in similar positions with Strong travel industry knowledge
Fluent in Hungarian and English
Excellent understanding and knowledge of Amadeus Products and Solutions
Excellent interpersonal and communication skills, with high cultural awareness
Experience in organizing and delivering training
Exceptional verbal and written communication skills, skilled in writing documentation.
Highly motivated with demonstrated ability to work in both a team environment and independently
Driven, proactive, flexible, a creative thinker with innovative approach to delivering solutions and documentation
Priority will be given to the candidate with more technical skills and/or experiences
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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