Let's build the future of recruitment together!
Teamtailor is an Employer Branding and an ATS platform used by over 4500 companies, 170 000 users in 90 countries around the world.
Working at Teamtailor means being part of a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on organizational growth and crave responsibility. It's also a lot of fun!
Join us in our mission to help companies and people interact better, so they can make life-changing decisions together.
Now we are expanding our Customer Support Department and looking for our first Customer Support Agent based in Oceania. As part of the team that will lead one of Europe's fastest-growing tech companies in our expansion, you will be one of the first members of Teamtailor in Oceania.
As a member of our Customer Support Team, you will be responsible for our most important communication: that with our existing users. We are known for providing exceptional customer service, and we strive to exceed our customers' expectations. Our high quality is evidenced by our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.
Our goal is to guarantee an exceptional experience for every user, resulting in smiles all around.
As part of the team, you will:
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Provide exceptional customer service through various support channels, such as our live chat (Intercom), email, and occasional outbound phone calls.
- Thrive in technical problem-solving and troubleshooting, collaborating closely with our talented tech team to enhance our product.
- Champion customer feedback, ensuring it reaches our product development department for continuous improvement.
- Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.
- Create informative self-service materials and host engaging webinars to empower our customers.
- Collaborate closely with the entire team, embarking on exciting cross-department side projects to create an unparalleled support experience.
As the ideal candidate:
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You are fluent in written and spoken English, you effortlessly express yourself with precision and clarity.
- Your customer support journey has been extensive, especially in the SaaS industry. (Bonus points for previous chat support experience!)
- An analytical mindset drives you, always seeking insights and embracing continuous learning.
- You thrive on delivering exceptional service and possess top-notch tech proficiency.
With your skills and passion for customer service, you are perfectly suited to join our outstanding Customer Support Team. Together, we will create a customer experience that sets the standard for the world. Are you ready to make a difference?
The position is hybrid remote, based out of Sydney.
